Refund policy

ALL ITEMS ARE FINAL SALE.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return ONLY for items that are NOT perishable such as gift toys.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fourseasonsfloral1@gmail.com. Please note that returns will need to be sent to the following address:  11591 International Drive, Suite D1, Orlando FL 32821, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at fourseasonsfloral1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not provide exchanges for items already purchased online or in person at our store located in Orlando, FL. 

Cancelations

Orders for floral arrangements and related services may be canceled, subject to the conditions below. This policy ensures fair compensation for materials and labor already allocated to each order.

  • For all approved cancellations, a 30% cancellation fee will be deducted from the total order amount.

  • The remaining 70% will be refunded to the original payment method.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 35 business days have passed since we’ve approved your return, please contact us at fourseasonsfloral1@gmail.com.